It is rare that leaders hear the whole truth and nothing but the truth from their key stakeholders – customers, employees or partners. There is a serious risk of being blindsided. Listening and [...]
So many companies want to stand out for their CX, yet one of the most important interactions of all (asking for and gett...
Potentiate, a global market research agency with a specific focus on human experience, and MirrorWave, a New Zealand-bas...
Never has there been a more important time to listen, understand and respond. We have all gripped up the fact that we ar...