Do more with the Net Promoter Score (NPS)


Looking to go to the next level with NPS?  


NPS is a widely accepted approach, but users can get frustrated and want to go the next step, such as:

  • Post encounter surveys aren’t always effective – add value by focusing on multi-step experiences (episodes) and relationships over time
  • Willingness to recommend isn’t for everyone, what are the more strategic alternatives? 
  • NPS is widely criticised for its lack of explanation because the questions are unconnected, single pulses. ‘Following’ people over time is much more powerful - find out what is changing and why
  • Get more than empty benchmark scores by uplifting your NPS to a true customer management strategy


Find out how to do more with your customer feedback or current Net Promoter Score program.

Request a Free 30 Minute Demo here: