If you're thinking about Net Promoter Score, Try NPS With a Twist!


NPS is a widely accepted approach, and for good reason.  If you're looking for even greater competitive advantage, MirrorWave provides a unique and powerful difference:

  • Consider an alternative to post encounter surveys.  Add value by focusing on multi-step experiences (episodes) and relationships over time
  • Willingness to recommend isn’t for everyone, what are the more strategic alternatives?
  • Get more than empty benchmark scores by hearing the true customer voice - customer feedback in their own words
  • Find out what is changing and why, by 'following' people over time


We'd love to show you how to gain real strategic advantage with your customer feedback using MirrorWave.  
Please get in touch.