Do more with the Net Promoter Score (NPS)


Looking to go to the next level with NPS?

NPS is a widely accepted approach, but users can get frustrated and want to go the next step, such as:

  • Post encounter surveys aren’t always effective – add value by focusing on multi-step experiences (episodes) and relationships over time
  • Willingness to recommend isn’t for everyone, what are the more strategic alternatives?
  • NPS is widely criticised for its lack of explanation because the questions are unconnected, single pulses. ‘Following’ people over time is much more powerful - find out what is changing and why
  • Get more than empty benchmark scores by uplifting your NPS to a true customer management strategy


MirrorWave takes NPS to the next level.

Find out more about whether NPS is right for you - complete this form to download the whitepaper.