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Do more with the Net Promoter Score (NPS)


Do more with NPS using MirrorWaveLooking to go to the next level with NPS?

NPS is a widely accepted approach, but users can get frustrated and want to go the next step, such as:

  • Post encounter surveys aren’t always effective – add value by focusing on multi-step experiences (episodes) and relationships over time
  • Willingness to recommend isn’t for everyone, what are the more strategic alternatives?
  • NPS is widely criticised for its lack of explanation because the questions are unconnected, single pulses. ‘Following’ people over time is much more powerful, so you know what is changing and why
  • Get more than empty benchmark scores by uplifting your NPS to a true customer management strategy

MirrorWave takes NPS to the next level. Download the whitepaper to find out more.