We use cookies to offer you a better browsing experience, analyse site traffic, personalise content, and serve targeted ads.
For more information see our Privacy Policy. By using our site, you consent to our use of cookies

We use cookies to offer you a better browsing experience, analyse site traffic, personalise content, and serve targeted ads.
For more information see our Privacy Policy. By using our site, you consent to our use of cookies

How to Become More Customer Centric - With Customer Sutra

Introducing MirrorWave's Customer Sutra
We think it's time to do things differently. 

So we've come up with this fun, yet incredibly valuable take on building a truly customer centric approach - introducing 'Customer Sutra'.

What can we learn from great lovers?

  • The importance of real listening (and what that is)
  • Why you need to create a customer voice first hub
  • How it's time to think about co-mingling data streams, for new insights and to bust myths
  • Using customer voice data to build a relationship memory that transcends staff changes
  • ...and more


Download the full infographic to see each of the 9 steps, and to find out what each step involves.