How to Become More Customer Centric - With Customer Sutra

Introducing MirrorWave's Customer Sutra
We think it's time to do things differently. 

So we've come up with this fun, yet incredibly valuable take on building a truly customer centric approach - introducing 'Customer Sutra'.

What can we learn from great lovers?

  • The importance of real listening (and what that is)
  • Why you need to create a customer voice first hub
  • How it's time to think about co-mingling data streams, for new insights and to bust myths
  • Using customer voice data to build a relationship memory that transcends staff changes
  • ...and more

Download the full infographic to see each of the 9 steps, and to find out what each step involves.