Our Work: How To Drive Customer Engagement With MirrorWave

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OUR WORK

 

 

 

“Thank you again for the support, service and amazing customer data we’ve received from MirrorWave.

 

We are deeply impressed with the tool, analytics and insights it’s provided on our BidPal customer needs.

 

The data is actionable and has provided a great roadmap to improve our business and customer experience.”

 

Kelly Velasquez-Hague
Regional VP - West, BidPal®, USA

 

 Our Clients

We're really proud of the great work we do with our clients – here is a selection of the companies we work with.MirrorWave Clients - 2017

CLIENT SUCCESS STORIES

We’ve assembled some short success stories from the client work that we’ve done, to illustrate the way we work and the results we achieve.

 

Employee conversation reverses growth direction

By involving all staff in a conversation about growth, the firm reversed its growth direction...

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Sparking employee conversations

Improving retention by following staff engagement with the purpose of their organisation

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Open feedback is transformative for employees & managers

Turning a potential negative into a positive opportunity, with an attributed (not...

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3 open ‘voice’ questions better than 150 closed ones

Asking just a few open, ‘voice’ questions can give more...

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Following individual employee journeys reverses disillusionment

Creating a positive feedback experience for employees with a centrally...

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Acting on sentiment churn leads to large sale

By carefully tracking the churn of people in accounts the GM unexpectedly found and quickly...

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Collaboration & routine around feedback triples delighted customers

By building MirrorWave feedback and action taking into the existing...

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Cross-functional focus improves customer satisfaction

By making MirrorWave part of the company’s cross-functional routines, customer...

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Properly communicating progress shows real listening

‘Communicate, communicate, communicate’ is the catch cry for this...

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Customer listening adds new revenue streams

Aware of the dangers of acquiring and onboarding new customers, this business owner has...

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Positive process inspires feedback participant

A MirrorWave participant was so impressed with his MirrorWave experience that he advocated the...

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Widely visible customer feedback drives sales & retention

Getting open and transparent feedback from customers as a senior priority saved 3...

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Mapping out complex accounts boosts retention & sales

How going more deeply into an account can flush out sales opportunities

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Taking good response rates to the next level

How a commitment to listening and taking action improved the partner relationship, and response...

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Two way feedback reveals unexpected partnering insights

Looking at both sides of a partnership reveals unexpected internal insights about...

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Team focus drives outstanding response rates

A tightly coordinated team can easily overcome the widespread scepticism about surveys and get...

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Regular two way touchpoints get early shot at business

In a political environment a civil engineering firm has been able to shape a more...

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Dedicated Project Manager turns around results

This tech company acts as an intermediary between doctors and insurance companies. Their...

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